IT Infrastructure Library (ITIL) v3 Business
Management Services

NJVC provides a service delivery methodology based on Information Technology Infrastructure Library v3 that emphasizes automation, proactive incident discovery and resolution, and positive customer experience. Services include:

Enterprise Customer Service

  • Secure and unclassified service desks (self help through Tier 1)

  • Operation level agreement/service level agreement planning, analysis and management

  • Workflow management

  • Account management

  • Remote and onsite support for incidents affecting the availability of networks, applications, servers, and workstations

Enterprise Fault Management

  • Root cause analysis and corrective actions

  • Incident/problem management (Tier 2, 3 services)

  • Tool development, maintenance, integration and visualization

  • Remote and onsite preventative maintenance

  • Operations/command center solutions

Self Service

The consumerization of IT is driving empowerment of the end user to request and receive baseline software automatically from the enterprise’s software library storefront.

  • Automatically delivers software, as well as automates the approvals and delivery of non-baseline software through a portal interface

  • Unified management interface provides a common look-and-feel interface for multiple software delivery methodologies and tools

Enterprise Infrastructure Performance Management

  • Proactive monitoring using a robust portfolio of Enterprise Management tools

  • Enterprise infrastructure capacity and demand management

Enterprise Management System

NJVC Enterprise Management System offers ongoing business process engineering to maximize the business and mission value of the enterprise management tools. We enable situational awareness to ensure business success around the clock and around the world. Key service benefits include:

  • Enterprise single-pane-of-glass situational status and performance views

  • Improved situational awareness for senior leadership by consolidating enterprise awareness

  • Relating IT health to business objective accomplishment

  • Business objective continuity by monitoring enterprise IT systems and taking preventive actions to load-balance systems

  • Central operations center to monitor multiple networks at all times, improving visibility of related problems and response time and precluding or minimizing outages

  • Providing current capacity utilization and predictive analytics data for future needs

  • Providing ongoing business process engineering to maximize the business and mission value of the Enterprise Management tools